Kiln Warranties

The kilns we sell rarely have any problems.  But in case they do, you want to feel secure in your purchase.

Kilns are warranted by the manufacturer (usually for 2-3 years).  In most cases this means they will pay for parts needed during the warranty period.  Sometimes they will pay labor as well.  But what does that mean to you?  What actually happens if you have a problem?

Usually what happens is that a kiln technician (either at the manufacturer, or the dealer who sold you the kiln, or a local dealer), will talk with you about the symptoms the kiln is having, make some suggestions, and determine whether there is a defective part.  You will return the part and they will walk you though installing a replacement part.  Or your part will be repaired and then re-installed on your kiln.  

If you purchase from us, you will be assisted by our staff, which includes a degreed mechanical and  electrical engineer.  We can answer any of your questions, help you diagnose problems, and guide you though any necessary repairs to kilns that you purchase from us.   This is probably equal to or better than service you will get from a local store.  Just email us at support@bigceramicstore.com .  It doesn't get much easier.

In addition, if you prefer, you may be able to take a suspected bad part to a local dealer for repair or replacement even if you did not purchase the kiln there.  Many dealers will repair kilns purchased elsewhere.