Phone: 888-513-5303 | Mo. - Fr. 8:30am - 5pm PST
We strive to create a great customer experience. But a company is only as good as its employees. Fortunately we've got great employees who really care about our customers. Some of these employees are "behind the scenes", doing things like packing your orders so they arrive safely. Others are front and center, dealing with customers like you for most of their day.
BigCeramicStore was founded by a husband and wife team in Reno, Nevada in 1999. Cindi, an amateur potter was frustrated when she couldn't buy studio supplies online. So they left their high-tech jobs to build the website (no trivial task with 10,000+ items, photos and shopping cart tags) and tried starting a business.
In May 2013, Vertana, an NYC-based e-commerce company, acquired BigCeramicStore.
Over the past fifteen years, and most recently with Vertana's help, BigCeramicStore has grown consistently. We have hired employees, opened our own warehouse, and added new products - all so that day-after-day we can ship orders to customers around the world. In fact, we're one of the largest ceramic suppliers in the country!
BigCeramicStore also strives to make it easier for people to become involved in ceramics, and to learn to appreciate it as an art form. We hope to make it easier for experienced potters to meet each other, and to help those new to the field. And, we hope that by providing everyone easy access to the tools they need, they can focus on the creative and practical aspects of making ceramics.
We do offer great prices (including some of the lowest shipping costs), but sometimes we're not the absolute lowest. We try to strike a balance between great prices and excellent customer service and we thank you for appreciating the little extras that we do. We take pride in offering exceptional service to help you choose what is right for you, to solve the problems you are having, to write valuable tips and how-to's, and to quickly answer your phone calls and emails.
Thanks for your business! May your head be full of ideas and your hands full of clay...
Vertana is a NYC-based e-commerce company that acquires, develops and consolidates the operations of online retailers with high potential for growth. Vertana Group repositions acquired niche e-commerce companies for expansion, while preserving the unique brand identities and deepening the customer interactions of the acquired businesses. Vertana Group is backed by 354 Partners LLC, an investment firm located in New York City. For more information, please visit http://www.vertanagroup.com.
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