Purchasing a Kiln from BigCeramicStore.comWe know that purchasing a kiln is a
big deal for most people, and we hold your hand every step of the
way. Here is an overview of the whole process, from purchase to
delivery. It is more applicable to the mid and large sized kilns
that ship by truck. Smaller 120v kilns don't have so many options
and ship by UPS/FedEx, so much of this process won't apply.
Step 1 You pick out a kiln
(call 888-513-5303 or support@bigceramicstore.com
for help if necessary).
Step 2 You decide which
accessories you need to go with the kiln (shelves and posts are required
unless you already have them). Other options may include a spare
thermocouple, a wheeled stand, etc.
Step 3 You order the kiln by
phone or email
Step 4 We will send you an email
to
 | Clarify the delivery (find out
whether you have a difficult driveway, whether you need a liftgate to
get the kiln off the truck), |
| Explain how to receive the kiln |
| Ask what voltage you need for the
kiln (240v single phase is most common especially in homes, but you
may have 208v single phase, 240v 3 phase, or 208v 3 phase.
Almost all the kilns can be made to match the voltage you have.
(Note that for the smaller 120v kilns, this step is not necessary.) |
| Tell you how long your kiln should
take to build |
| Other odds and ends. For
example, if something looks odd in your configuration, we will tell
you and make suggestions. |
Step 5 You reply back to the
email. Until you reply back, nothing gets processed. So you
don't have to worry about making a mistake.
Step 6 We charge your credit
card and submit the order to the factory, or to our warehouse if it
happens to be an in-stock kiln.
Step 7 Once the kiln is built,
we arrange the delivery. When the kiln is picked up by the freight
company, we will email you a tracking number.
Step 8 If you are a residential
customer, you will probably get a call from the freight company to arrange
a delivery appointment.
Step 9 The Big Day - your new kiln arrives.
Because you have taken the time to read through your confirmation email
and links, you're properly prepared. Thoroughly inspect the kiln
before signing the delivery receipt.
Step 10 You finish unpacking the
kiln and move it into it's new home.
Step 11 You are thrilled with
your shiny new kiln! Hopefully your electrician has done all the
wiring while the kiln was being built, and you can just plug it in and
start having fun! (Very large kilns are direct wired to the wall, so
these may require an electrician to come hook them
up.)
