Imagine if you can, a store designed to benefit you and make your life easier as well as save you time and money!  Read about our benefits and judge for yourself.

TRUE ON-LINE ORDERING: 
Imagine, not having to fill out forms and faxing them in.  Not having to call during the store's open hours.  Of course, not driving to a store only to find them out of stock or too busy to give you information.  You can place your order 24 hours a day, 7 days a week, using a shopping cart with secure checkout, then just sit back and wait for it to arrive..

SATISFACTION GUARANTEED!  
We have the best return policy in the industry.  Return most products for any reason within 14 days; Return an unopened product or unused within 3 months!  NO RESTOCKING FEES.

REAL PRICES: 
Many of our competitors list low-ball prices in their catalogs, then charge extra shipping, extra for credit cards, extra pallet surcharges.  Often they expect you to order without even knowing the shipping price.  At BigCeramicStore, you will always know your true cost, including shipping and surcharges, when you place your order.  For large items you will be quoted shipping prior to ordering.  No surprises. 

SELECTION:
We have over 6000 items, covering most of your ceramic needs.  We continue to add items weekly.  If there is a product you need and we don't carry, we will try to find it!

SERVICE:
We respond to most emails within 24 hours, 7 days a week.  We will truly evaluate your comments and suggestion, and add products you need.  

FOCUS: 
Because our only business outlet is the web, we are focused solely on that, and not distracted by running a retail outlet or catalog business.  This means we will be constantly updating and improving the site, and it won't be 6 months out of date like many you see.  It also means that we are focused sharply on answering emails and shipping quickly to service internet shoppers.  We constantly have customers tell us that they come to use because they can't get help at their local store.  And we know that if we had customers walking in, we would be distracted from servicing our internet customers.  

FAST PAGE LOADING: 
Many web sites don't understand how to minimize the time to load graphics.  We do!  Your time is valuable and nobody wants to sit and wait!  Our web graphics and colors and entire pages are optimized for the web, whether you're using Netscape, Internet Explorer, AOL or Macintosh.

PRODUCT INFORMATION: 
We have gathered information on all the products from many sources, so you don't have to hunt through catalog after catalog comparing product descriptions to find all the details.  We have more product information than other sources. 

GENERAL CERAMICS INFORMATION: 
Articles, tips, how-to's.

GREAT PRICES: 
Compare us with ordering elsewhere and you will find we are competitive and will save you money on many items.  For example, kilns and wheels are discounted everyday, and sometimes include free shipping.  

AND SPECIAL FEATURES LIKE:

	Pottery Tips emailed to you
	Alerts of sales and new products
	Links to sources of good information
	Kiln Timesharing list
	Private Teaching / Workshop list
	User comments about glazes and other products

PRIVACY POLICY: 
We will never sell or give away your name, address, phone number, e-mail address, or any other personal information without your permission.  

SECURITY: 
All credit card transactions are conducted on a secure server.  If any fraud were ever to happen, you are actually very well protected by your Credit Card issuer.  According to major credit card rules, you would normally pay nothing if your card number was stolen and used without your permission.  In the worst case, you are only responsible for only a maximum of $50.  Many cards have even eliminated that $50.    

If you are still concerned, we urge you to contact your Credit Card provider and ask.  They have very "internet friendly" rules concerning fraud.

Additionally, if you are still worried about security, we offer payment by check.  Read more if you are interested in these options.

From 1999 to 2002 we were members of the Better Business Bureau, and there were 0 complaints against us.  Unfortunately the BBB charges exorbitant fees for internet businesses, so we are not longer a member.   If it makes a difference to you that we are no longer a member, please let us know.  We would love the feedback.  

WHO IS BIG CERAMIC STORE?  

Testimonials from our customers